Model Guideline #8

Show me a typical guideline for -

Project Quality

Guideline Goal

• To ensure the quality of the project management process and the quality of the facility/system/product/service resulting from the project process

• Through the application of a "Quality" approach which focuses on "Fitness for Purpose" (of the product) and "Customer (I.e. Stakeholder) Satisfaction"

Expectations

• The Project Phase Manager will conduct a quality project management process
  • By following these guidelines and
  • Any related corporate quality policies
• He or she will also cultivate a project culture of "Quality" to promote cost effectiveness, productivity and minimal "Re-work"

Particulars - 1

Note that there are two distinct areas in the management of Quality

• First, the quality of the project management process itself
  • If the process is not robust and sound, i.e. the project is not "well-managed", the product produced is unlikely to be satisfactory
  • I.e. does not meet "Conformance to Requirements"

Particulars - 2

• Second, the "Quality Grade" of the product
  • Quality Grade reflects the "class" of product produced, i.e. "Fitness for Purpose" as specified or documented in the project's Scope Description
  • For example, a "gold-plated" element may be superior, but if it is not required for the purpose intended, the result is not a "Quality Solution"

Particulars - 3

Quality is achieved in the Definition Phase through

• iterations in system selection
  • to optimize the design configuration
• Close Stakeholder liaison and
• A Stakeholder sign-off of a Quality Plan

Particulars - 4

Quality Grade is part of the stated performance requirements

And may be expressed in terms of the "-ilities":

• Availability
• Operability
• Usability
• Maintainability
• Constructability
• Reliability, etc.

Particulars - 5

Quality in the Implementation Phase is achieved by

• Close conformance to the documentation contained in the supporting Project Charter
• Continued close contact with Stakeholders
• Careful management of Scope Changes, and
• Efforts to minimize re-work at all times

Definitions and Responsibility

Definitions to be included

• Project quality, quality grade, fitness for purpose, conformance to requirements, well-managed project

Primary responsibility

• Project Phase Manager

Responsible to

• Project Sponsor